Return & Refund
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 60 Return Policy.
The following reasons are covered by our 60 day FULL COVERAGE Return/Exchange Policy:
(MetaJewlr is responsible for return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to ornamentmemory
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are covered by our 60 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. ornamentmemory does not refund any shipping fees.)
You chose the wrong size bracelet(s).
Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 60 day return policy, and we are not liable for these issues.
Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your ornamentmemory product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
Products are damaged by misuse, mishandling, or poor maintenance.
Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
We do not accept any returns for any personalized photo charm(s), unless the picture’s appearance is different from the photo provided to Aornamentmemory as stated in our 60 day FULL COVERAGE Return/Exchange Policy section.
Step 1: If you're not satisfied with the products received, please contact our customer service representative first for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off you package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
We'll email you once we process your return or exchange.
1. You have 60 days to decide if an item is right for you, if not, you can certainly come to us within 60 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
Please note: If you still have any other questions regarding to return policy, please feel free to contact us at: service@ornamentmemory.com
